Position Title: IT Helpdesk Technician Co-op
Position Type
Intern
Work Authorization
Legally Authorized to Work in the United States
Description
Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly-traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. To learn more, please visit: www.ceifx.com
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values:
- Customer First - We earn the right to be our clients' first
- Integrity - We hold ourselves to the highest standard to build trust.
- Collaborative - We always win as a team.
- Innovative - We find new methods to deliver change and advance technology to the industry.
- Passionate - We are driven to be the best in class.
Currency Exchange International is looking for a proactive, results-driven, and organized professional to join the team as an IT Helpdesk Technician Co-op.
This role is set for a 3-Month Co-op - however, the position has the possibility to be extended into a long-term role once the Co-op has been completed. We prefer that active students apply for this position as it is a Co-op role.
Responsibilities
Essential Functions:
- Assisting with local helpdesk issues
- Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger
- Thoroughly documenting completed work using the company ticketing system
- Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools
- Provide on-call support to office users during some off-hours
- All other duties as assigned
Our Competencies:
- Action Oriented: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment.
- Effective Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
- Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity.
- Optimizing Work Processes: Employee knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational Adaptability: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Schedule:
- 20 - 24 hours per week
- 3 Days a week - Monday through Friday ranging from 9:00 AM to 5:00 PM
- In office position
Qualifications
Job Requirements: Experience and knowledge in the following areas are necessary:
- Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2, and various administrative tasks
- Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop
- Troubleshooting Windows installation issues including drivers, printers, scanners, and other software
- Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT
- Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department
- Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks
- Cutting and terminating Ethernet patch cables
- Written and verbal communication skills
- Enthusiasm and a genuine interest in technology