Position Title: Operations Associate

Position Type

Full Time

Work Authorization

Legally Authorized to Work in the United States

Description

Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

  • Customer First - We earn the right to be our clients’ first choice.
  • Integrity We hold ourselves to the highest standard to build trust.
  • Collaborative We always win as a team.
  • Innovative We find new methods to deliver change and advance technology to the industry.
  • Passionate We are driven to be the best in class.

Currency Exchange International is looking for a Full-Time Operations Associate  to join their team at the Corporate Office in Orlando, Florida.

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm

Responsibilities

Role Purpose: The main function of an Operations Associate is to provide exceptional customer service to our OnlineFX customers and retail branch or agent clients. The Operations Associate assists customers with questions, complaints, orders, returns and various other customer support related functions. Customer support is provided via phone, live chat and email.

 

Essential Functions:

  • Answering incoming calls promptly
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
  • Contact clients to notify them when adjustments to an order are needed.
  • Assisting with creation of new locations, rate modifications, and other functions in CEIFX
  • Assisting and provide troubleshooting assistance for customers with the OnlineFX online interface.
  • Provide customers with retail details such as directions, rates, fees, and other services per location.
  • Engage with potential customers on their transactions to encourage them to place reservations, upsell, and promote our Currency Price Protection offering as appropriate and assist them with booking their orders.
  • Managing Freshdesk tickets and support emails
  • Processing incoming inventory and non-inventory orders
  • Assisting with over 5K approvals and OFAC approvals
  • Ensure all DTC support deadlines are met daily.
  • Follow all DTC support Performance Standards
  • Ensure all office safety guidelines are always followed.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience:

  • Work Experience: Minimum 1 year of Customer Service, Banking, or Operations experience
  • Education: Minimum High School diploma and relevant work experience

 

Position Type/Expected Hours of Work:

This is a full-time position and hours of work are Monday through Friday with the flexibility of two shift times 8:30 AM - 4:30 PM EST or 12:00 PM - 8:00 PM EST, depending on business needs.

 

Our Competencies:

  • Action Oriented: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment.
  • Effective Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
  • Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity.
  • Optimizing Work Processes: Employee knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Situational Adaptability: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Location

Orlando, Florida 32821

Salary Level / Compensation Type

$/Per Hour

Benefits

  • Commuter Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
  • Vacation - 2 weeks of paid vacation
  • Sick/Personal Days - 1 week of paid sick/personal time off
  • Health/Dental/Vision - CXI pays 60% of the Health/Dental/Vision Insurance premiums
  • Short and Long-Term Disability - Plan premiums are fully covered by CXI
  • 401K Plan - Eligible to enroll in this plan after 1 year of employment, CXI matched up to 5%

JOIN CXI TODAY