Position Title: Payment Processing Specialist

Position Type

Full Time

Work Authorization

Legally Authorized to Work in the United States


Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

  • Customer First - We earn the right to be our clients’ first choice.
  • Integrity We hold ourselves to the highest standard to build trust.
  • Collaborative We always win as a team.
  • Innovative We find new methods to deliver change and advance technology to the industry.
  • Passionate We are driven to be the best in class.

Currency Exchange International is looking for a Full-Time Payment Processing Specialist  to join their team at the Corporate Office in Orlando, Florida.

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm


Role Purpose: The Payments Processing Specialist is responsible for completing the payment process in a timely and accurate manner. The purpose of this position is to optimize daily payments activities to assist with the best performance of the payments department and the organization.


Essential Functions:

  • Process domestic and international wires using FxO.
  • Create, and/or modify payment templates on the FxO.
  • Review & amend specific client payment templates in FxO that are entered via API.
  • Modify wire instructions in the CEIFX Repair Queue to sanitize client payment instructions.
  • Confirmation of liquidity provider counterparty deals via Fxall.
  • Create banknote wire payments on various platforms as requested by Treasury and Accounting Teams.
  • Ensure compliance with all banking and regulatory standards and immediately report suspected or unusual activity.
  • Escalate all operational risk event issues for self-reporting.
  • Monitor daily reports of exception items and escalate where necessary.
  • Inputs/Uploads domestic and international transactions into applicable systems, using various technologies.
  • Triage new tickets submitted to the payments department and escalate appropriately and timely.
  • Work with the compliance team to identify and escalate AML and KYC issues.
  • Work closely with the Finance and Treasury departments and identify any discrepancies.
  • Meet departmental standards for processing time and accuracy.
  • Consistently comply with all company guidelines and policies.
  • Ability to work in a fast paced, dynamic environment.
  • Field and respond to inquiries as needed and escalate issues appropriately and timely.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.


Required Education and Experience:

  • Required education: High School diploma or equivalent.
  • Preferred education: Associate degree in business administration, finance, accounting, mathematics, economics or an equivalent combination of education and experience
  • 1-2 year of work experience is preferred but not required.
  • Familiarity with SWIFT and bank online platforms is preferred but not mandatory.


Position Type/Expected Hours of Work:

This is a full-time hybrid position. Days of work are Monday through Friday. Occasional evening work may be required as job duties demand.

Our Competencies:

  • Action Oriented: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment.
  • Effective Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
  • Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity.
  • Optimizing Work Processes: Employee knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Situational Adaptability: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.


Orlando, Florida 32821

Salary Level / Compensation Type

$/Per Hour


  • Commuter Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
  • Vacation - 2 weeks of paid vacation
  • Sick/Personal Days - 1 week of paid sick/personal time off
  • Health/Dental/Vision - CXI pays 60% of the Health/Dental/Vision Insurance premiums
  • Short and Long-Term Disability - Plan premiums are fully covered by CXI
  • 401K Plan - Eligible to enroll in this plan after 1 year of employment, CXI matched up to 5%