Currency Exchange International, Corp. is dedicated to providing a high quality service to all consumers in accordance to applicable state and federal regulations. If you are a consumer in one of the following states in which CXI conducts business in, you will find your rights as it relates to our business.

Colorado

Colorado Customer Notice

Currency Exchange International, Corp. is a licensed money transmitter in the state of Colorado. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Colorado Division of Banking at 1560 Broadway, Ste. 975, Denver, CO 80202.
Email: DORA_BankingWebsite@state.co.us.

Connecticut

Currency Exchange International, Corp. is a licensed money transmitter in the state of Connecticut. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Connecticut Department of Consumer Protection at 1 (800) 842-2649 or at Ddcp.frauds@ci.gov.

District of Columbia

Currency Exchange International, Corp. is a licensed money transmitter in the District of Columbia. If you suspect or want to report fraud, please contact 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the District of Columbia Department of Insurance, Securities and Banking at (202) 727-8000 or by visiting the following website: https://disb.dc.gov/service/file-complaint-or-report-fraud

Florida

Currency Exchange International, Corp. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call Currency Exchange International, Corp. at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (800) 848-3792.

Idaho

Currency Exchange International, Corp (NMLS: 907740) is a licensed money transmitter in the state of Idaho (License #: MTL-246). If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA), send correspondence to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821 or for unresolved complaints contact the State of Idaho Department of Finance, Securities Bureau, by mailing 800 Park Blvd, Suite 200, Boise, ID 83712, by calling (208) 332-8004 or via the web at https://www.finance.idaho.gov/complaints/.

Illinois

Currency Exchange International, Corp. is a licensed money transmitter in the state of Illinois (License #: MT.0000189) (NMLS ID: 907740). If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1(888) 998-3948 (USA) or for unresolved complaints, please contact the Illinois Division of Financial Institutions by calling toll free at 1(888)-473-4858, website https://www.idfpr.com/admin/DFI/DFIcomplaint.asp or mailing 100 West Randolph, 9th Floor, Chicago, IL 60601.

Maine

Currency Exchange International, Corp is a licensed money transmitter in the state of Maine (NMLS: 907740). If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or for unresolved complaints contact the Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection at 1 (800) 800-332-8529, mail to 35 State House Station, Augusta, ME 04333, or via the web at https://www.maine.gov/pfr/consumercredit/complaint.htm.

Massachusetts

If you have an unresolved complaint, you may contact the Division of Banks by calling the Division's Consumer Assistance Section at (800) 495-2265 ext. 1501 within Massachusetts; outside of Massachusetts call (617) 956-1500 ext. 1501; or by sending a written complaint to the Division of Banks, 1 South Station, Boston, MA 02110.

Minnesota

Currency Exchange International, Corp. is a licensed money transmitter in the state of Minnesota. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Minnesota Department of Commerce at 1 (800) 657-3602, email consumer.protection@state.mn.us, or by mail at Main Office, Golden Rule Building, 85 7th Place East, Suite 280, Saint Paul, MN 55101.

Missouri

Currency Exchange International, Corp. is a licensed money transmitter in the state of Missouri. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Missouri Division of Finance at (573) 751-3242, email finance@dof.mo.gov, https://finance.mo.gov/consumers/, or mail Truman State Office Building, Rm 630, Jefferson City, MO 65102.

New York

Currency Exchange International, Corp. is a licensed money transmitter in the state of New York. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the New York State Department of Financial Services at 1(800) 342-3736 (USA) or mail to the Department of Financial Services, Consumer Assistance Unit, One Commerce Plaza, Albany, NY 12257.

Oregon

Currency Exchange International, Corp. is a licensed money transmitter in the state of Oregon. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Oregon Division of Financial Regulation at 1 (866) 814-9710, email DCBS.DFCSMAIL@oregon.gov, or mail to 350 Winter Street NE, Rm 410, PO Box 14480, Salem, OR 97309.

Rhode Island

Currency Exchange International, Corp (NMLS: 907740) is a licensed electronic money transmitter in the state of Rhode Island. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA), send correspondence to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the State of Rhode Island Division of Business Regulation by mailing the Division of Banking, 1511 Pontiac Avenue, Bldg 68-2 Cranston, RI 02920, email DBR.BankInquiry@dbr.ri.gov, or via the web http://www.dbr.ri.gov/divisions/banking/complaint.php.

Texas

If you have a complaint, first contact Currency Exchange International, Corp. at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, (877) 276-5554 (toll-free), www.dob.texas.gov.

Utah

Currency Exchange International, Corp. is a licensed money transmitter in the state of Utah. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Utah Department of Financial Institutions at (801) 538-8830 or by visiting https://dfi.utah.gov/resources/helpful-links/file-a-complaint/.

Vermont

Currency Exchange International, Corp. (NMLS: 907740) is a licensed money transmitter in the state of Vermont. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA) or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Vermont Department of Financial Regulation by mail at Banking Division - Consumer Assistance at 89 Main Street, Montpelier, VT 05620, email dfr.bnkconsumer@vermont.gov, or phone 1 (888) 568-4547.

Virginia

Currency Exchange International, Corp. is a licensed check casher in the state of Virginia with three branch locations. If you would like to file a complaint in regards to check-cashing services, please call State Corporations Commission, Bureau of Financial Institutions at (800) 552-7945 or file a complaint in writing to the Bureau of Financial Institutions' attention: Complaints, P.O. Box 640, Richmond, VA 23218 or Fax (804) 371-9416.

Washington

Currency Exchange International, Corp. is a licensed money transmitter in the state of Washington. If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA), or mail to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints contact DFI Division of Consumer Services at (877) 746-4334, or go to https://dfi.wa.gov/consumers/money-services-complaint.

Wyoming

Currency Exchange International, Corp (NMLS: 907740) is a licensed money transmitter in the state of Wyoming (License #7268). If you have a complaint or concern regarding its money transmission services, please contact CXI toll-free at 1 (888) 998-3948 (USA), send correspondence to 6675 Westwood Blvd. Ste. 300, Orlando, FL 32821. For unresolved complaints, contact the Wyoming Division of Banking, Uniform Consumer Credit Code by mailing 2300 Capital Avenue, Hathaway Bldg, 2nd Floor, Cheyenne, WY 82002, by calling (307) 777-7797, or via the web at http://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint under the Non-Depository Financial Services section.